On my credit card billing statement I see a charge from Just My Shopping Inc; Who is that?
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Just My Office Furniture is a subsidiary of Just My Shopping Inc. That is why you will see on your credit card billing statement the charge coming from Just My Shopping Inc.
out of the state of New York. You may also see your charge from
JustMyOfficeFurniture.com out of the state of New York.
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Will I get a confirmation of my order?
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Yes, when your order is received
and processed we will confirm this with you via e-mail. We will send this confirmation to the e-mail address used when making your purchase.
Customers sometimes call us saying they have not received an e-mail. Please check your "Spam" folder; Sometimes e-mail accounts, like
AOL, forward our e-mails to that folder and you would never know of it. If you have any questions please contact us.
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When does my credit card get charged?
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Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.
*** Note: Please be sure to provide your exact Billing/Shipping Address and Telephone Number. The Billing address and phone number is the information your credit card bank has on file for you. Information not on file with the card-issuing bank may delay your order. If the shipping address is different to your credit card statement mailing address, please call your card-issuing bank (which is the number on the back of your credit card) and have the shipping address added as your alternate shipping address. We thank you for your cooperation and look forward in catering to all your office furniture needs.
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How much is shipping?
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At this point we at JustMyShopping.com offer our customers Free Ground Shipping to all the
48 contiguous states. For an item that is eligible for Free Ground Shipping, you will see this icon on
the product description page: " " on the product info page. This offer is extended to within the
48 contiguous states of the U.S. We will contact you with freight pricing for
International shipments and to HI/AK/PR, & the U.S. territories. If you are not sure if an item has "free shipping"
please contact a sales representative at 1-800-996-6324. Currently, items in our "Bed, Bath & Linens"
department is charged a nominal shipping & handling fee. Our Free
Shipping offer is for a limited time and can be change at any moment.
For "Air Deliveries" (3 Day, 2nd Day, & Next Day); they require additional charges. We will contact you with the additional
amount since it varies depending on the items size, weight, and girth. For more information please visit the "Shipping & Shipping Charges" section.
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How will I know my order has shipped?
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When your order has been shipped out we will provide you an e-mail confirming this information. This e-mail will provide you a tracking number and information as to which carrier your order was shipped with. Customers sometimes call us saying they have not
received an e-mail. Please check your "Spam" folder; Sometimes e-mail accounts, like AOL, forward our e-mails to that folder and you would never know of it. If you have any questions please contact us.
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Do you have a store?
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We only sell online so we can offer you the lowest prices.
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How do I pay by check?
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To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "Check Out" button and type in your name and address. Then click on the "Continue" button. Simply print out the next web page and mail it to us at the address above. Be sure your total reflects the shipping charges and the address you want the shipment to go to.
We will contact you via verbatim to confirm your order when your check and order
is received. Please make checks payable to Just My Shopping Inc.
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What about assembly?
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Some of our furniture is assembled, but most of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. Our model numbers are already programmed into their computer systems, so they can provide a quote quickly.
Many of our customers simply forward their email order confirmations to them for an easy quote.
For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.
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How will my furniture ship?
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-UPS/FedEx/Airborne Express Deliveries
When possible, your package will ship
either with UPS, FedEx, or Airborne Express; doorstep service is usually available.
These carriers will not notify you prior to delivery. Shipments are sent out
using ground service, since shipping is Free. Ground service can generally take
anywhere between 3-10 business days for delivery, this, dependent on delivery
location. Please note that shipping times are estimates
and cannot be guaranteed. If your order is delayed we will attempt to contact you
by phone. Please notify us by fax, phone, or e-mail if you require "rush" shipping
- additional charges may apply.
-Truck Deliveries
Truck deliveries can generally take anywhere between 3-14 business days for delivery; this,
is dependent on the delivery location from our warehouses. Please note that shipping times are estimates and cannot
be guaranteed. Common carrier truck deliveries are performed by a trucking company contracted
by our suppliers. This service is a "Tailgate Delivery". Most of the time the driver will
bring your new furniture to your doorstep, however, in rare cases the driver will move the items to
the back of the truck. At that point you will need someone to move them into your building
or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with
this. Deliveries are to ground floors only. A signature is required at the time of delivery.
Common carrier deliveries are only performed Monday through Friday. An appointment by
telephone is usually scheduled by the freight company, however it is not guaranteed. Inside
delivery can be arranged, please call for details - Additional charge may apply. For more information on freight trucking or
common carrier service please visit the "Shipping & Shipping Charges" section.
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Can I get an inside delivery?
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Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. Please
contact us for a quote if this service is needed.
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Can you ship to APO / FPO addresses?
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Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
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What Is Your Warranty/Guarantee Policy?
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All Products are covered under the manufacturer's warranty. Please contact us for help with
warranty issues for products you purchased through our company. We strive to carry quality furniture
that will very rarely require utilization of the manufacturer's warranty.
Bestar - 5 years, Office Star - 5-25 years, Leda Desk - 1 year, AllSeating - 10
years, Boss - 6 years, 9to5 Seating - 12 years.
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Who Handles Customer Service?
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We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture,
we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in
the literature that comes with your new furniture that will direct you who to call in the event that service or replacement
is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure
you are satisfied. If you have any questions you may email our customer service dept. at
CS@JustMyShopping.com.
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What if My Shipment Arrives Damaged?
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In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.
If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the
first item. Failure to return the damaged item will cause us to charge your credit card for the non-returned
item. If you accept the merchandise and then notice afterwards that it is
damaged we need to be notified within 5 business days to rectify the situation
as easily and quickly as possible. Beyond that time period it makes it harder
for us as well as for you. Call us with any questions - Telephone #:1-800-996-6324.
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What is the Cancellation Policy?
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Since we generally get your order processing started right away, we can provide you a 48 hours grace period from the time
you placed your order. We ask, however, if you need to cancel your order please do it right away. If we are able to cancel
your order we would be glad to do so with no charge. Exceptions of our grace period are if a tracking number(s) has been
assigned to your order, or if your order is in progress of being produced (this works for special and non special orders,
example: AllSeating products). Orders not canceled prior to our grace period are subject to our full return policy. If the
product has been shipped, you will be responsible for all inbound and outbound shipping charges. Restocking fee may apply.
These charges will be deducted from your refund. Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation. Please see question "What is the Return Policy?" for our return policy.
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What is the Return Policy?
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Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced.
Though, to read our Return Policy in full, please visit our "Return
Policy" section. There you will have a in detail our return policy for all
our items. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after
21 days from the delivery date. Your credit card will be refunded within 14 business days of receipt of your returned item.
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Order by Phone
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If for any reason you prefer to place your order by phone you can call
1-800-996-6324 and someone will be available to assist you with your order. You may also forward your order requests and
inquiries to Sales@JustMyShopping.com
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